Our Complaints Policy

Portsmouth Hospitals Charity is committed to delivering a high standard of service to anyone who engages with our work.

We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves. You can provide you feedback by phone on 02392 283392, email photr.fundraising@nhs.net or, alternatively, you can write to the following address:

Portsmouth Hospitals Charity
Queen Alexandra Hospital

Southwick Hill Road

Cosham

Hampshire

PO6 3LY

We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within that time frame, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

If you are not happy with the response you receive, you can escalate your concerns to our Head of Charity who will consider the matter in more detail.

If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction, you can ask the Fundraising Regulator to consider it by:

• Submitting your complaint through the website - www.fundraisingregulator.org.uk 
• Writing to Fundraising Regulator, 50 Featherstone Street, London, EC1Y 8RT
• Emailing complaints@fundraisingregulator.org.uk 
• Calling 0300 999 3407 (Monday to Friday, 09.30 am-4.30pm)​